What is Cogneris
Cogneris runs document-heavy processes from start to finish: it collects documents and data from your customers, checks them with AI and, when needed, with a person on your team, gets the result signed, and files the whole case in one place. An insurance claim, a bank account opening, a mortgage application or a periodic KYC refresh are all the same shape: a request goes out, documents come back, rules and people decide, and the outcome is signed and kept.
The video follows a mortgage application at a bank, from the documents the customer sends to the signed declaration.
Your company has its own space in Cogneris — its tenant — in one region, the United States or Europe. Everything your company configures and every document it receives stays in that tenant.
The products
Cogneris is a set of products that work together. Each person sees only the ones their profile allows.
| Product | What it does | Who uses it | Where to read about it |
|---|---|---|---|
| Portal | Forms and secure access links your customers use to send information, documents, photos and a live selfie — no account needed on their side | Your team sends links; your customers fill them in | Portal |
| Workflow | Runs each case through the steps your company designed: classify, extract, cross-check, face match, call your systems, decide, and send to human review when a rule or the AI is not sure | Your team reviews; administrators design the flows | Workflow · designing flows |
| Vision | The document AI behind it: extraction templates, classification, fraud signals, and a playground to try them | Administrators and technical teams | Vision |
| Template | Word templates that turn a case into a finished document — a declaration, a contract — ready to sign | Administrators and technical teams | Template |
| Sign | Electronic signature envelopes, signed from any device after a code sent by e-mail | Your team sends; signers sign | Sign |
| Document Center | Every process and document of a case, organized, searchable, shareable and audited | Your team | Document Center |
| API and MCP | Everything above from your own systems: start cases, receive results, call the document AI directly, or connect an AI assistant | Developers | API reference · API guides |
How a case moves through Cogneris
Take an insurance claim. Not every company uses every step; each one is optional except the first two.
- Ask. Someone on your team sends the customer an access link by e-mail, SMS or WhatsApp. The link opens a form your company designed.
- Collect. The customer opens the link on their phone, fills in the form and sends the documents — photos, PDFs, a selfie.
- File. The submission is filed in the Document Center as a process, with its own folder.
- Check. If the form is connected to a workflow, the workflow runs: it identifies each document, extracts its data, compares fields across documents and with what the customer typed, compares the selfie with the identity document, and can ask your own systems through their API.
- Decide. Clear cases move on by themselves. Anything a rule or the AI is not sure about waits for a person in a review queue. A reviewer can approve, reject, or return the request to the customer to fix only what is wrong.
- Sign. The workflow can generate a document from a Word template and send it for signature.
- Deliver. The signed document is filed with the rest of the case, and the result can be sent to your own system automatically.
You can follow each case while it runs: see Track a document's state and routing.
Who does what
| Person | Typical tasks | Start here |
|---|---|---|
| Your customer | Opens a link, fills in a form, sends documents, signs | Nothing to learn: the pages explain themselves. You can preview them in Complete a document request. |
| Operator or reviewer | Sends links, follows cases, reviews documents, sends envelopes, finds documents | Your first process |
| Administrator or technical team | Designs forms and workflows, configures document AI and templates, manages the team | Administrator manual |
| Developer | Connects Cogneris to your systems | API quickstart and the API reference |
The words used across the documentation — tenant, process, access link, phase, review, envelope — are defined in Core concepts.