Sign in

Not yet checked on the product

This chapter was written from the product's source code and has not yet been checked by a person on a running Cogneris. If what you see on screen differs, the screen is right — please tell your Cogneris contact so the chapter can be corrected.

Canonical home of sign-in for every satellite manual. Satellite chapters link here instead of describing sign-in.

Content status: From source; not observed (id-fe 919a10c, sso-be 020840c, 2026-10-22; updated for WOR-172).

Everyone signs in to Cogneris on the same sign-in page, whichever product they use. This chapter covers signing in, creating an account, accepting an invitation, resetting a forgotten password, changing an expired password and signing out. The second factor (an authenticator app code) is described in Multi-factor authentication.

Before you start

• You need the address of Cogneris that your company uses. When you open any Cogneris product without being signed in, it sends you to the sign-in page, and brings you back to that product after you sign in.
• You need one of these:
  • an e-mail address and password for an existing Cogneris account;
  • an invitation e-mail from your company's administrator (see Accept an invitation);
  • a 6-digit invite code, to create a new account and a new organization (see Create an account).
• If your company requires two-factor authentication, have your phone with the authenticator app at hand. See Multi-factor authentication.
• To change the language of the sign-in page, use Language in the top corner. The page is available in 15 languages.

Sign in with your e-mail and password

Steps

1. Open the sign-in page. It shows Welcome back and Sign in to continue to Cogneris.
2. Type your Email.
3. Type your Password. Select the eye button (Show password / Hide password) to check what you typed.
4. Select Continue. The button stays unavailable until the e-mail address looks valid and a password is typed.
5. If your account has two-factor authentication, the Two-Factor Verification page opens. Continue in Sign in with a second factor.
6. If your password has expired, the Update expired password page opens. Continue in Change an expired password.

Expected result

• The page shows We are completing the sign-in. Please wait.
• If you came from a Cogneris product link, that product opens. Otherwise the Cogneris platform opens.
• Which products and menus you see depends on your profile; see Profiles and what they allow.
• Some screens can appear once, before the platform opens; see After you sign in.

Other ways to sign in

The sign-in page offers other options. Use them only if your account was set up that way.

• Sign in with a passkey — signs you in with a passkey stored on this device, with no password. You can create an account with a passkey (see Create an account, step 7) or add one when you reset your password (see Reset a forgotten password). If this device has no passkey, you see No passkey is available on this device. Sign in with your password instead.
• Log in with Google and Log in with GitHub — under or continue with. Cogneris first opens Invite required and asks for a 6-digit invite code (see Create an account, step 2), then opens Google or GitHub.
• Sign in with SAML — shown only when Cogneris has this option turned on. Type your Organization slug (Use the slug provided by your organization., for example acme-eu) and select Continue with SAML. The page Continue with your organization shows Connecting securely… and sends you to your company's own sign-in page. Your company administrator gives you the slug.

Create an account

Creating an account also creates a new organization in Cogneris, with you as its first user. If your company already uses Cogneris, do not create an account: ask your administrator for an invitation (see Accept an invitation).

Steps

1. On the sign-in page, select Create a new account.
2. The Invite required dialog opens: Enter the 6-digit invite code you received to continue with the account creation. Type the six digits and select Continue (it shows Validating… while the code is checked). Cancel returns you to the sign-in page.
3. On Sign up with your email (Step 1 of 3, Account), fill in Email, First name, Last name and Phone (choose the country calling code first, then type the number).
4. Tick I agree to the Terms of Service and acknowledge the Privacy Policy. Both documents open in a new tab.
5. If Cogneris offers more than one data region, the page shows Your organization's data will be stored in the … region. with the buttons US and EU, and Default is US. Choose EU for a GDPR-ready deployment. Choose the region now: it is the region your organization's data is stored in.
6. Select Register and send code (it shows Sending...). On How should we verify you? (Step 2 of 3, Verification), choose Send code to email or Send code to phone. Cogneris sends a code and shows We sent a code to …. or We sent a code to the phone number provided.
7. On Verify your email or Verify your phone, type the Verification code and select Verify code. Resend code sends a new one. If you verified by e-mail, you can instead select Create account without a password: your device asks you to create a passkey, and you are signed in with it — skip step 8.
8. On Create a strong password (Step 3 of 3, Password), type the Password and Confirm password. The list under the field shows each rule your password must meet, and marks it as met while you type. Select Create password.

Expected result

• You are signed in. The page shows Almost there and Organization Details: Fill in your company information to configure your workspace.
• Type the Organization Name (for example Tech Solutions Ltd) and select Save and Continue (it shows Saving...). The Cogneris platform opens.
• If you signed up with Google or GitHub, you skip steps 3 to 8 and go straight to Organization Details.
• If you verified by phone, Cogneris first asks you to confirm your e-mail address (see After you sign in).
• If someone already invited your e-mail address to their organization, Cogneris shows the invitation instead of Organization Details (see After you sign in).

Accept an invitation

Your company administrator invites you from the platform (see Team). You receive an e-mail with a link.

Steps

1. Open the link in the invitation e-mail. The page shows Validating invitation... and then You have been invited!: You have been invited to join your company's name on the Cogneris platform., with the invited e-mail address.
2. Choose:
   • Create an account — if you do not have a Cogneris account yet. Go to step 3.
   • Go to login — if you already have a Cogneris account. Sign in as described in Sign in with your e-mail and password. You join the company when the sign-in completes.
   • Decline invitation — see Decline an invitation.
3. On Complete your sign-up (Step 1 of 3), the Invitation email is already filled in and cannot be changed. Fill in First name, Last name and Phone, tick I agree to the Terms of Service and acknowledge the Privacy Policy., and select Register and send code.
4. On Verify your email, Cogneris shows We sent a code to …. Type the Verification code from the e-mail and select Verify code. Resend code sends a new one.
5. On Create a strong password, type Password and Confirm password, following the rules listed under the field, and select Create password and sign in.

Expected result

• You are signed in and the Cogneris platform opens, as a member of the company that invited you.
• What you can do depends on the profile your administrator gave you; see Profiles and what they allow.
• If you were invited as an administrator and the setup of your access did not finish, you see Your invitation was accepted, but access setup is not complete. Retry access setup to continue. Select Retry access setup (it shows Setting up access...). Back to login signs you out.

Decline an invitation

1. On You have been invited!, select Decline invitation. The page notes: If you don't have an account, simply ignore this invitation.
2. The dialog Decline this invitation? says: To decline, you will sign in first so we can confirm it is really you. The organization will be told you declined. Select Continue to sign in (or Cancel).
3. Sign in. The page shows Invitation declined: You declined the invitation. You will not be added to the organization. Select Continue to carry on with your own account.

Reset a forgotten password

Steps

1. On the sign-in page, select Forgot my password. The Reset Password page opens.
2. Type your Email address and select Send Reset Code.
3. Cogneris shows A verification code has been sent to your email. Type the six digits in Verification Code and select Verify Code. The code is valid for 15 minutes; after 5 wrong attempts it stops working and you must request a new one.
4. Type the New Password and Confirm Password. Once you start typing, the rules your password must meet are listed under the field. Select Reset Password.
   • Alternatively, select Recover with a passkey to create a passkey on this device instead of choosing a new password.
5. Back to Login returns to the sign-in page at any step.

Expected result

• The page shows Password has been reset successfully. You can now log in. and returns to the sign-in page after 3 seconds.
• Sign in with the new password (or with Sign in with a passkey).

Change an expired password

Cogneris asks you for a new password when your password has expired (by default after 365 days; your company can set a different period) or when an administrator requires a change. The same page opens when you follow the reactivation link Cogneris e-mails you after your account is unblocked.

Steps

1. After you select Continue on the sign-in page, the Update expired password page opens: Your password has expired or must be changed. Create a new password to continue.
2. Type the New password. Once you start typing, the rules are listed under the field, for example At least 8 characters, One uppercase letter, One lowercase letter, One number and One special character.
3. Type it again in Confirm new password.
4. Select Update password (it shows Updating...). Do it within a few minutes: the change request expires, and you then return to the sign-in page, which shows This password-change request is invalid or expired. Sign in again.

Expected result

• Cogneris returns you to the sign-in page, which shows Password updated successfully. Sign in with your new password. Sign in with your new password.

Password rules

Your company sets the rules; the screen always lists the ones that apply to you. The defaults are:

• at least 8 characters (a company can require more, never fewer);
• at least one uppercase letter, one lowercase letter, one number and one special character;
• not a common password, and not a password found in a known data breach;
• not one of your last 5 passwords.

After you sign in

Before the platform opens, Cogneris may show one of these screens.

Screen	When	What to do
Terms of Service & Privacy Policy	Cogneris published new terms since you last accepted them.	Read them and select I Accept the Terms of Service and Privacy Policy (it shows Confirming...). I Do Not Accept (it shows Recording…) signs you out and returns you to the sign-in page, which shows You declined the terms, so you were signed out. Sign in again to accept them. If your answer could not be recorded, it shows You declined the terms and were signed out, but we could not record your answer. Sign in again to review them.
Confirm your email	You created your account with a phone code and have not proved your e-mail address yet.	Type the Verification code sent to your e-mail and select Confirm email (Resend code sends a new one). On Email confirmed, select Sign in again.
You have an invitation	A company invited your e-mail address, and you signed in from the normal sign-in page.	Select Join this organization (it shows Joining...).
Open your invitation email	A company invited you, but Cogneris needs you to use the link in the invitation e-mail.	Open the invitation e-mail and follow Accept an invitation, or select Create my own organization instead. Back to login returns to the sign-in page.
Organization Details	Your account does not belong to any organization yet.	Type the Organization Name and select Save and Continue.
MFA setup required	Your company requires two-factor authentication and you have not set it up.	See Multi-factor authentication.

Sign out and session end

• To sign out, open the account menu at the top of the platform and select Sign out.
• When your session ends, Cogneris sends you back to the sign-in page. Sign in again to continue. If it happens while you are setting up your organization, you see Session expired. Please log in again.

Fields

Field	Screen	What it does	Required	Format / rules	Validation messages
Email	Sign-in page	Identifies your account.	Yes	An e-mail address.	Please enter a valid email
Password	Sign-in page	Proves it is you.	Yes	Any password; the sign-in page does not check its length.	Password is required
Organization slug	Sign-in page, Sign in with SAML	Names your company's SAML connection.	Yes, for SAML	The slug your company gives you, for example acme-eu.	Enter a valid organization slug.
Language	Sign-in page	Changes the language of the page.	No	One of the listed languages.	—
Invite code	Invite required dialog	Lets you create an account or use Google or GitHub.	Yes	Exactly 6 digits.	The code must have exactly 6 digits., Invalid code. Please check with whoever invited you.
Email	Sign up with your email	The address of your new account.	Yes	An e-mail address not yet registered.	Please fill in all required fields correctly., Email already registered.
First name, Last name	Sign-up and invitation sign-up	Your name.	Yes	Not blank.	Please fill in all required fields correctly.
Phone and Country calling code	Sign-up and invitation sign-up	Your mobile number; sign-up can send the verification code to it.	Yes	Choose the country (default United States), then type 6 to 15 digits, with no spaces or symbols.	Please fill in all required fields correctly.
Terms checkbox	Sign-up and invitation sign-up	Records that you accept the Terms of Service and Privacy Policy.	Yes	Ticked.	Please fill in all required fields correctly.
Invitation email	Complete your sign-up	The address the invitation was sent to.	—	Filled in by Cogneris; cannot be changed.	—
Verification code	Sign-up, invitation sign-up	Proves you own the e-mail address or phone.	Yes	The digits you received.	Enter the code you received., Invalid or expired code.
Password, Confirm password	Create a strong password	The password of your new account.	Yes	Meets every rule listed; both fields identical.	Fix the highlighted fields to create your password. and the password messages in If something goes wrong
Organization Name	Organization Details	The name of your new organization.	Yes	Not blank.	Please fill in all required organization fields correctly.
Email address	Reset Password	The account whose password you reset.	Yes	An e-mail address.	— (Send Reset Code stays unavailable)
Verification Code	Reset Password	Proves you received the reset e-mail.	Yes	6 digits; valid 15 minutes; 5 wrong attempts make it stop working.	An error occurred. Please try again.
New Password, Confirm Password	Reset Password	Your new password.	Yes	Meets every rule listed; both fields identical.	Passwords do not match. and the password messages in If something goes wrong
New password, Confirm new password	Update expired password	Your new password.	Yes	Meets every rule listed; both fields identical.	The passwords do not match. and the password messages in If something goes wrong

If something goes wrong

On the sign-in page

What you see	What it means	What to do
Invalid credentials. Try again.	The e-mail address or password is wrong. It also appears for a correct password while Cogneris is slowing down repeated attempts after wrong passwords.	Check both and try again. If you are sure they are right, wait a few minutes before trying again, or reset your password.
User blocked. Contact the Administrator	Your account was blocked: after too many wrong passwords (5 by default; your company can set fewer), after a long period without signing in (90 days by default, if your company uses this rule), or by an administrator.	Ask your company administrator to unblock it. You may then receive an e-mail link to choose a new password.
Account is inactive. Contact Administrator	Your account is deactivated.	Ask your company administrator.
Blocked after multiple attempts. Try again in a few minutes.	Too many sign-in attempts in a short time.	Wait a few minutes.
Too many attempts. Try again in … seconds.	Too many attempts; the buttons stay unavailable for the time shown.	Wait for the countdown to end.
We could not verify this login attempt. Please try again.	The page's automatic security check failed.	Reload the page and try again.
Connection error. Check your internet.	The page could not reach Cogneris.	Check your connection and try again.
A server error occurred. Try again later.	Cogneris could not complete the sign-in.	Try again later. If it persists, contact Cogneris support.
Sign-in is temporarily unavailable in your account’s region. Try again later or contact support.	The Cogneris region that holds your account is unavailable.	Try again later, or contact Cogneris support.
We could not confirm which region your account belongs to. with US / EU and Select your organization's region and sign in again.	Cogneris could not tell which region holds your account, so the sign-in may have gone to the wrong one.	Select your organization's region and select Continue again.
No passkey is available on this device. Sign in with your password instead.	You chose Sign in with a passkey, and this device has no passkey for Cogneris, or you cancelled the device prompt.	Sign in with your e-mail and password.
Enter a valid organization slug.	The organization slug is empty or not in a valid form.	Type the slug your company gave you.
This sign-in is unavailable. Check the address or return to sign in.	The SAML sign-in for that slug could not start.	Check the slug, or select Return to normal sign in.

Invite code

What you see	What it means	What to do
The code must have exactly 6 digits.	The code is incomplete.	Type all six digits.
Invalid code. Please check with whoever invited you.	The code is wrong or no longer valid.	Ask the person who gave you the code for a current one.
We could not verify the code. Please try again.	The check could not be done.	Try again.
Verification is temporarily unavailable. Try again.	The page's security check failed.	Try again later.

Creating an account or completing an invitation

What you see	What it means	What to do
Please fill in all required fields correctly.	A field is empty or invalid (for example, a phone number with fewer than 6 digits).	Check every field and the terms checkbox.
Email already registered.	This e-mail address already has a Cogneris account.	Sign in instead, or reset your password.
We could not complete the registration. Please try again.	The registration was refused or failed.	Try again. If it persists, contact Cogneris support.
We could not send the verification code.	The code could not be sent.	Try again, or choose the other channel.
Code resent. Check your email. / Code resent. Check your phone.	A new code was sent.	Use the newest code.
We could not resend the code.	The new code could not be sent.	Wait a moment and select Resend code again.
Enter the code you received.	The code is missing or incomplete.	Type the full code.
Invalid or expired code.	The code is wrong or too old.	Select Resend code and use the new code.
Password rules are unavailable. Restart verification and try again.	Cogneris could not load the password rules.	Start the sign-up again.
Fix the highlighted fields to create your password.	The password does not meet the rules, or the two fields differ.	Follow the rules listed under the field.
We could not set the password.	The account could not be finished, or the passkey could not be created.	Try again.
We could not finish your registration.	The invitation sign-up could not be finished.	Try again from the invitation e-mail link.
Please fill in all required organization fields correctly.	Organization Name is empty.	Type the name.
We could not save the organization. Please try again.	The organization was not created.	Select Save and Continue again.
Session expired. Please log in again.	Your session ended before the organization was saved.	Sign in again.
You must accept the Terms of Service and Privacy Policy to continue.	Your acceptance of the new terms could not be recorded.	Select I Accept the Terms of Service and Privacy Policy again.

Invitations

What you see	What it means	What to do
Invalid invitation — This invitation link is not valid. Please check your email or ask the organization admin for a new invitation.	The link is incomplete or does not match an invitation.	Open the link again from the e-mail, or ask for a new invitation.
Invitation expired — This invitation is no longer valid. Please ask the organization admin for a new invitation.	The invitation is too old.	Ask your administrator to invite you again.
Invitation already answered — This invitation has already been accepted or declined.	The invitation was used.	Select Go to login and sign in.
Error — Error validating the invitation.	The invitation could not be checked.	Try again later.
We could not add you to this organization. Try again, or ask the admin to resend the invitation.	Joining failed.	Select Join this organization again, or ask for a new invitation.
Invitation can't be accepted — This email address already belongs to another organization, so it can't join this one. Ask the administrator who invited you to use a different email address, or contact support.	Your e-mail address is already a member of another organization in Cogneris.	Ask the administrator to invite another address.
Your invitation was accepted, but access setup is not complete. Retry access setup to continue.	You joined, but your access is not ready.	Select Retry access setup.
Invitation not changed — This invitation was already accepted or declined, so nothing changed. / We could not find this invitation, so nothing changed.	Your decline did not apply.	Select Continue.
We could not decline the invitation. Please try again from the invitation link.	The decline failed.	Open the invitation link again and decline.
Your account needs two-factor setup before you can decline. Finish the setup, then open the invitation link again.	Your company requires two-factor authentication and you have not set it up.	Set it up (see Multi-factor authentication), then open the link again.
We could not send the code. Try resending it in a moment.	The e-mail confirmation code was not sent.	Select Resend code.
Invalid or expired code. Check it and try again.	The e-mail confirmation code is wrong or too old.	Check it, or select Resend code.

Passwords

These messages appear when you create, reset or change a password.

What you see	What it means	What to do
The password does not meet the minimum length.	Too short.	Use at least the number of characters listed.
Add at least one uppercase letter. / Add at least one lowercase letter. / Add at least one number. / Add at least one special character.	A required kind of character is missing.	Add it.
Choose a less common password.	The password is on a list of common passwords.	Choose another.
This password was found in a data breach. Choose another one.	The password appears in a known data breach.	Choose a password you have never used elsewhere.
Choose a password you have not used recently.	You used this password recently.	Choose a new one.
The passwords do not match. / Passwords do not match.	The confirmation differs.	Type the same password in both fields.
The password does not meet your organization's policy.	The password breaks one of your company's rules.	Follow the rules listed under the field.
Password change is temporarily unavailable. Try again.	The password could not be checked or saved.	Try again later.
This password-change request is invalid or expired. Sign in again.	Too much time passed on Update expired password. Shown on the sign-in page it returns you to.	Sign in again; the page opens again.
An error occurred. Please try again.	The reset code is wrong or expired, or the reset failed.	Check the code; if needed, start again with Send Reset Code.
Password rules are unavailable. Restart the reset process and try again.	Cogneris could not load the password rules.	Start again from Forgot my password.

After sign-in

What you see	What it means	What to do
Authentication error — A server error occurred. Try again later.	The sign-in could not be completed.	Select Back to login and sign in again.
Authentication error — Access was denied.	You refused access, or access was refused, on the sign-in or provider page.	Select Back to login and try again.
Authentication error — The authentication request was invalid., The requested authentication scope is invalid., The authentication service returned an error., Authentication is temporarily unavailable., This client is not authorized. or The requested authentication response is unsupported.	The sign-in request could not be completed.	Select Back to login and try again. If it persists, contact Cogneris support.

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Last reviewed 2026-10-22 · Version 1.0.0 · Owner: product-documentation